Best Practice Network

Reaching Out
The Best Practice Network for Children in State Custody

VSHP wants to help children in state custody. VSHP has a special customer service team, called the Best Practice Network Unit (BPN).

This team handles questions from the Department of Children’s Services (DCS).  It also works with resource parents. It works with providers. The State of Tennessee decides what members can use the BPN. Only the State of Tennessee can put children in the BPN.

The goal of the BPN is to work with the DCS and with providers to make sure there are no blocks for these children.  It helps these children get their health care benefits.  

P.O. Box 182277 - Chattanooga, TN 37422-7277    Email:
BlueCare Member Service: 1-800-468-9698    TennCareSelect Member Service: 1-800-263-5479   Nurseline: 1-800-262-2873

Volunteer State Health Plan, Inc., an independent licensee of the BlueCross BlueShield Association
serving residents and businesses of Tennessee.

Para información acerca de TennCare en español llame al 1-866-311-4290.

No one is treated in a different way because of race, color, birthplace, language, sex, age, religion or disability. Do you think you’ve been treated unfairly? Do you have more questions? Do you need more help? You can make a free call to the Family Assistance Service Center at 1-866-311-4287. In Nashville, call 743-2000.

For more information about interpretation and translation services, which are free to the enrollee,
BlueCare members call 1-800-468-9698. TennCareSelect members call 1-800-263-5479.