New Member Information

You may contact Customer Service at:BlueCare Member Service: 1-800-468-9698 or TennCareSelect Member Service: 1-800-263-5479.The number is also on the back of your member ID card. The hours are Monday – Friday, 8 AM to 6 PM ET.

VSHP wants to help you find the info that you need.  Then you can make good choices about your health. We welcome every new member to our program. The new member welcome program works to help you in several ways.  It helps you with facts about your health care. It helps you make good life style choices. And it helps us to get info on health needs.  Then we can serve you better.

New Member Welcome Packet
VSHP wants to teach new members about getting services. We send an information packet to all new members. It helps them understand the VSHP services.

Transition Letter for New Members

Member Handbook
VSHP reaches out to members.   We begin right after we know a member has enrolled. VSHP makes sure that all members are given a member handbook.  It tells you all that your plan offers.

Provider Directory
This booklet has a correct list of providers who are in the network. We send it to all members. You can also find a list of providers on  our Web site. Or you can call the Member Service Line. We mail the directory within 30 days of enrollment. We send a new directory each year you are a member. To make sure members have the most up-to-date info, the Web site is updated often.  It is updated every night. It shows any changes to the network.

ID Cards
Each member will get a plastic identification (ID) card when he or she enrolls. A sample ID card is on the right:

If your ID card is lost or stolen, please call Member Services.

New Member Welcome Call
We try to call and welcome all new members to our health plan. When we call, we give info on services you have. This includes TENNderCare. We make sure members have the resources needed.  Then members can get health care benefits. These include the ID card, Member Handbook, and Provider Directory. We help members to find our Web site right away. It has vital info on benefits. It also has other items that are helpful.

Health Education
There is more education during the year. It includes four newsletters. It also includes tips to help you stay well.

P.O. Box 182277 - Chattanooga, TN 37422-7277    Email:
BlueCare Member Service: 1-800-468-9698    TennCareSelect Member Service: 1-800-263-5479   Nurseline: 1-800-262-2873

Volunteer State Health Plan, Inc., an independent licensee of the BlueCross BlueShield Association
serving residents and businesses of Tennessee.

Para información acerca de TennCare en español llame al 1-866-311-4290.

No one is treated in a different way because of race, color, birthplace, language, sex, age, religion or disability. Do you think you’ve been treated unfairly? Do you have more questions? Do you need more help? You can make a free call to the Family Assistance Service Center at 1-866-311-4287. In Nashville, call 743-2000.

For more information about interpretation and translation services, which are free to the enrollee,
BlueCare members call 1-800-468-9698. TennCareSelect members call 1-800-263-5479.