BlueCare Member Services

• Hours: Monday - Friday, 8 a.m. to 6 p.m. Eastern Time 

Mailing Address

• PO Box 182277 
  Chattanooga, TN 37422-7277 

Important Telephone Numbers 

• BlueCare Member Service 1-800-468-9698
• NurseLine 1-800-262-2873
• Premier Behavioral Health Systems of Tennessee1-800-325-7864
• Doral Dental Services of Tennessee1-888-233-5935
• Health Information Library 1-800-999-1658

TennCareSelect Member Services

• Monday - Friday, 8 a.m.  to 6 p.m. Eastern Time

Mailing Address

• PO Box 182277 
  Chattanooga, TN 37422-7277 

Important Telephone Numbers 

• BlueCare Member Service 1-800-468-9698
• NurseLine 1-800-262-2873
• Premier Behavioral Health Systems of Tennessee1-800-325-7864
• Doral Dental Services of Tennessee1-888-233-5935
• Health Information Library 1-800-999-1658

TennCare

• Family Assistance Service Center 8 a.m. - 6:30 p.m. Eastern Time 1-866 311-4287 or 1-615-743-2000
• TennCare Provider Information Line 1-800-852-2683  or 1-615-741-6669
• TN Care Solutions 1-800-878-3192
• TennCare Advocacy Line 1-800-722-7474 or 1-615- 313-9972
• Spanish Speaking Line 1-888-311-4290 or 1-615-743-2001
• TennCare Program Integrity Unit  1-800-433-3982

Administrative Appeals (Social Security Number change, name change, etc)

State Bureau of TennCare - Administrative Appeals
PO Box 22630
Nashville TN  37202-2630
Fax: 1-888-345-5575

Medical Appeals

TennCare Solutions -Medical Appeals
PO Box 593
Nashville, TN 37202-0593
Fax: 1-888-345-5575

Authorizations

TennCareSelectNotification/Prior Authorization

• Phone 1-800 711-4104 | Fax 1-800-292-5311

BlueCare Notification/Prior Authorization

• Phone 1-888-423-0131 | Fax 1-800-292-5311

Case Management

• Phone 1-800-225-8698 | Fax 1-423-752-8380

Disease Management Referral Line

• Phone: 1-888-416-3025 | Fax: 1- 800-421-2885

TennCareSelect Best Practice Network Contact Information

• Department of Children’s Services Caseworkers Only Line1-800-451-9147
• Resource (Foster) Parents Only Line1-888-422-2963 Fax1-800-330-2842 | 1-423-763-7109

Pharmacy

Drug Prior Approval

• Phone: 1-866-434-5524
• Fax  1-866-434-5523

Pharmacy Provider Help Desk

• Phone: 1-866-434-5520
• Fax 1-615- 532-7681

Pharmacy Claims Processing Information

• Group: TENNCARE
• BIN: 011271
• PCN: P016011271

Pharmacy Paper Claims Address:

First Health Services
TennCare Paper Claims Processing Unit
PO Box C-85042
Richmond, VA 23261

Members

• First Health 1-888-816-1680
• First Health-SPANISH Speaking Line: 1-800-254-756